Returns & Exchanges
At PhysioTru, we stand behind our products with a 60-day money-back guarantee to ensure your complete satisfaction with your health journey. If you are not entirely happy with your purchase, you can return your items for a full refund or exchange within the eligibility period.
Initiate Your Request
Contact our customer support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the products in their original packaging, ensuring the RMA number is clearly written on the outside of the shipping box.
Ship the Return
Send your package to our designated fulfillment center using a trackable shipping method to ensure safe delivery and processing.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing